How do I cancel my subscription ? |
| You can cancel your membership by simply clicking on the here or on the 'cancel' link in the main navigation of this site. On that page you will find a list of billing companies. Click on the link of the company that processed your membership purchase and you will be taken to the site which will allow you to cancel your membership. Then simply follow the cancellation instructions provided by the biller. |
I have not received my User Name and Password! |
| You may have erroneously entered the wrong email address as you are emailed your membership details upon successful completion of your transaction. Click hereand then contact biller that processed your transaction, for the list provided, and they should be able to provide what you need. |
What name or company will I be billed by? |
| Rest assured that your membership will be billed discreetly as shown on the join page just before becoming a member. |
How do I turn on my cookies? | ||||||||||||
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Do I have unlimited access with my trial membership? |
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Absolutely! You will have unlimited access to ALL of the content we offer. Nothing is held back during your trial Membership. :: Top |
Do I have to pay extra for the live strip shows? |
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No. Only "Private 1 on 1 shows" will cost more.
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I have WebTV, can I watch the live shows and movies? |
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At this time, we are sorry to say that WebTV Members will NOT be able to view the LIVE Shows & Movies.
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What browsers work with which videos? |
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Unless otherwise stated, our live shows and videos work with most browsers. However as technology advances, some of the older
browsers may not be able to keep up, thus limiting your surfing experience. You may be required to install plug-ins into your browser to
see some content. View our plug-in help section for more info.
To get the most out of your membership, and your overall Internet experience, it is recommended that you download and install the latest version of Netscape or Internet Explorer. You can download either of these by clicking on their icons here. 
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How do I install the correct plug-in. |
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Unfortunately there is no one standard for
streaming video over the Internet. Sometimes your browser will tell you
that you do not have the correct plug-in to view the video.
Here is a list of the most common types of video plug-ins, and the links
to where you can learn more about them and download them. Don't be afraid! these usually
install very easily, and will greatly enhance your surfing experience.
Once you download the plug-in, run the installer, and follow the
directions. You will probably then need to restart at least your browser
after installation.
Windows Media Player - The new windows media player will play most types of movies, and is being used by some companies to stream video over the Internet. click here to get the latest version of Windows Media Player Quicktime - Quicktime is an excellent video format developed by Apple, it is used for streaming and playing video on your computer. Your windows machine may require quicktime to view some video content. (You don't need the professional version to watch video clips, just download the free one). click here to learn more information about quicktime, and to download. RealVideo- One of the first, and most popular video streaming plug-ins. click here to learn more and download Real Player. (You don't need the professional version to watch video clips, just download the free one). click here for the real player technical data base to solve problems with Real Player. Vivo Player- Vivo was purchased by Real Player, all Vivo encoded movies should play using Real Player by Real Video (see above) :: Top |
Other questions about Live/Streaming Video Feeds? |
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I am getting weird colors when I use Internet
Explorer to view the videos.
If you are using IE 3.0 or 4.0 you may need to install the latest Java Virtual Machine (updated Jan 20, 1999) on your computer. Microsoft released a fix
for the Microsoft JVM on Jan 20, 1999.
Installing
the new Microsoft JVM enables you to enjoy videos with all their original
colors.
Download the most updated JVM. After installing the fixed Microsoft JVM, it is recommended that Internet Explorer users turn on the JIT compiler to improve the playback performance. Follow these steps to turn on the JIT compiler:
Turn Java on in your browser's preferences. See Java Help Below. Sometimes a Software Security alert window pops up. What should I do? Select the "Always Trust" box and click "OK." Sometimes I get error messages, or the video just won't play. Clear your browser's cache and restart your browser.
Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore, you should mute your computer’s volume or try the solution below. How can I improve overall quality? The number one thing is to get a faster modem, or a DSL connection! Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look & sound once it begins playing. Why doesn't the video look as good as TV? Huge amounts of bandwidth are required to transmit TV quality video over the Internet. As prevailing modem speeds increase, Internet video will increasingly look better. We all just have to be patient. :: Top |
I am an AOL USER, and having some problems. |
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We have tested our sites with AOL's browser in version 5.0 and our products work correctly. If you
are using an older version we recommend you upgrade, the features in 5.0
are really keen. It is possible you may experience problems if you don't
have the correct plug-ins for your browser. Please click here to read our help
with plug-ins section.
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In the chat room, I get "Your browser does not support Java". |
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Our Chat room requires Java be enabled on your browser. Most Internet browsers have this option enabled.
However, sometimes the option allowing Java support gets turned off. See
the bottom of this page for instructions on turning Java & Java Script
back on.
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Why do I have to scroll right and left? |
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Chances are your screen resolution is at 640x480. This site was carefully designed so that even at
a screen resolution of 800x600, those with monitors less than 17" would
have no problems with viewing or reading text. Please try changing your
screen resolution to 800x600.
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How do I download pictures to my hard drive? |
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Position your mouse over the photo, click on it with the right mouse button, then click Save Picture/Image as.
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Why do pictures take so long to load? |
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This site, like many others, was designed for at least 28.8 modems. If your modem is slower than this you may want to consider
purchasing a new one. If you have a 28.8, make sure your modem is
configured correctly in your connection to the Internet.
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Enabling Java and Java Script |
Some of our programs may require Java or Java Script in your browser, these are
usually on by default, but if for some reason you have turned them off
here are instructions for turning them on;
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How do I cancel my membership |
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To cancel a subscription, please visit our free customer service web
site by clicking HERE and follow the prompts in the Cancel
section of the web site.
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What is your refund policy? |
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Our subscription fees are nonrefundable. You will receive the full benefits of your membership
because your password remains active until the end of the most recent paid
billing period no matter when you cancel during that period. Please refer
to the Terms and Conditions of the website you joined for further
information. They can be located in the customer support section of the
members' area.
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How do I know that my membership was canceled? |
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When you use our automated cancel page, the system will send a confirmation to the
e-mail address that you provided when you joined.
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How can I change my password or other information on my account? |
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We are sorry, but we cannot update your account information from our end. For
security reasons we are not able to change your username, password, credit
card number, expiration date, e-mail address, etc. You may, however,
cancel your account and then sign up again as a new member. You may then
enter any new information that you need to, as well as choose a different
username and password, if you like.
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How often will I be charged for your services? |
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Your account will be charged every thirty days from the day of the month you originally
subscribed. For example, if your account was activated on October 15th,
your credit card will be automatically charged again on November 15th. If
you cancel your account before that time, we will not renew your account
in 30 days. Instead your account will expire on that date. For example, if
you were activated on October 15th and we receive your cancellation on
October 30th, your account will expire on November 15th. If you joined on
trial basis, the 30-day billing cycle begins at the end of the trial
unless you cancel within the trial period.
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How does billing work on the Trial membership I purchased? |
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Many of our sites allow you to purchase a low-cost trial membership that is good for a
specified number of days. Trial memberships upgrade automatically to the
standard monthly membership plan unless you cancel within the trial
period. Please refer to the terms and conditions of the website that you
joined for further information.
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My question was not answered in this FAQ can I e-mail you? |
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Yes! Feel free to email us of any questions not answered by this FAQ via our feedback form found here.
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| ***Important Notice Regarding Fraud*** |
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We have noticed an increase of fraud over the past few months.
Unfortunately, much of this fraud is perpetrated by customers who have legitimately purchased services,
but later deny having done so to their credit card companies.
Please keep in mind this is illegal
, in fact this is a felony punishable by jail time. We fully investigate all claims of credit card fraud. In addition, if you are suspected of such activity, your credit card may be listed with credit fraud agencies and will be unable to be used for future internet purchases. Your credit rating may also be effected. :: Top |